Privacy Policy

Last updated: May 30, 2026

This Privacy Policy explains how Freakyyy Ltd collects, uses, stores, shares, and protects personal information when you use Freakyyy Letters.

Freakyyy Letters is a digital letter-writing and publishing service that may allow users to write public, private, sealed, anonymous, and permanent letters.

By using Freakyyy Letters, you understand that we will process your information as described in this Privacy Policy.

1. Who We Are

Freakyyy Letters is operated by:

Freakyyy Ltd
Company No: 17243005
Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@freakyyy.com

For the purpose of data protection law, Freakyyy Ltd is the data controller for personal information processed through Freakyyy Letters.

2. Information We Collect

We may collect and process the following types of information.

Account Information

If you create an account, we may collect:

• Name or username;
• Email address;
• Login details;
• Email verification status;
• Account creation date;
• Account activity;
• User ID or account ID.

Letter Content

When you write or submit a letter, we may collect:

• The text of your letter;
• Letter title or subject;
• Public, private, sealed, or permanent status;
• Unlock date for sealed letters;
• Slug, link, or unique letter ID;
• Submission date;
• Approval, rejection, or moderation status;
• Any information you voluntarily include inside the letter.

You should not include sensitive personal information about yourself or others unless you understand the risks of doing so.

Technical Information

When you use the service, we may collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring page;
• Pages visited;
• Date and time of access;
• Error logs;
• Security and anti-abuse logs.

Payment Information

If you purchase a paid feature, such as permanent storage, payment may be processed by a third-party payment provider such as Stripe.

We may receive and store limited payment-related information, such as:

• Payment status;
• Transaction ID;
• Checkout session ID;
• Amount paid;
• Currency;
• Product purchased;
• Refund or cancellation status.

We do not store your full card number.

Permanent Storage Information

If you choose a permanent letter option, we may process:

• Permanent storage status;
• Storage transaction ID;
• Arweave or similar permanent storage reference;
• Timestamp of permanent upload;
• Publicly accessible storage link or identifier.

Permanent storage may be difficult or impossible to delete, edit, or reverse.

3. How We Use Your Information

We use your information to:

• Create and manage your account;
• Allow you to write, save, submit, and access letters;
• Review and moderate submitted letters;
• Publish approved public letters;
• Keep private letters accessible through private links;
• Unlock sealed letters at the selected time;
• Process paid permanent letter requests;
• Handle cancellations, refunds, disputes, and support requests;
• Prevent spam, abuse, fraud, security attacks, and misuse;
• Maintain, test, improve, and debug the service;
• Comply with legal obligations;
• Protect the rights, safety, and integrity of users, the public, and Freakyyy Ltd.

4. Lawful Bases for Processing

We process personal information under one or more lawful bases, depending on the situation.

Contract

We process information when necessary to provide the Freakyyy Letters service, including account creation, letter submission, private links, sealed letters, payments, and paid features.

Legitimate Interests

We process information where necessary for our legitimate interests, including moderation, safety, security, fraud prevention, service improvement, abuse prevention, and protecting Freakyyy Letters from legal or reputational risk.

Consent

Where required, we may rely on your consent, for example for certain optional communications, cookies, or specific features.

You may withdraw consent where consent is the lawful basis.

Legal Obligation

We may process information where necessary to comply with legal, tax, accounting, consumer protection, regulatory, or law enforcement obligations.

5. Public, Private, Sealed, and Permanent Letters

Public Letters

If your letter is public and approved, it may be visible on the Freakyyy Letters public archive.

Public letters may be read, copied, screenshotted, indexed, quoted, or shared by others. We cannot control what other people do with public content after it has been published.

Private Letters

Private letters are not listed in the public archive, but they may be accessible to anyone with the private link.

You should treat private links carefully. We cannot guarantee that a private link will remain confidential if you share it or if someone else gains access to it.

Sealed Letters

Sealed letters may remain hidden until the unlock date you choose.

However, we may still store, process, and moderate sealed letters before they unlock.

Permanent Letters

If you choose permanent storage, your letter or related storage data may be submitted to a third-party permanent or decentralised storage network.

Once submitted, it may be impossible for us to fully delete, change, hide, or remove that content.

Do not use permanent storage for content that includes private information, sensitive information, third-party personal data, unlawful material, defamatory content, or anything you may later want deleted.

6. Sensitive Information

Freakyyy Letters may involve emotional or personal writing.

However, you should avoid submitting:

• Medical information;
• Mental health information;
• Financial information;
• Government ID information;
• Passwords;
• Addresses;
• Private contact details;
• Information about children;
• Sexual content;
• Criminal allegations;
• Confidential information about another person;
• Anything you do not have permission to share.

If you include sensitive information in a letter, you do so at your own risk.

We may remove or reject content that appears unsafe, unlawful, harmful, or inappropriate.

7. Information About Other People

Do not submit someone else’s personal information unless you have a lawful reason and permission to do so.

This includes names, photos, addresses, phone numbers, emails, workplace details, private stories, accusations, or identifying information.

We may remove content that exposes, harms, or identifies another person without permission.

8. Children

Freakyyy Letters is not intended for children under 16.

Users under 18 should use the service only with the involvement of a parent or guardian.

Do not submit letters containing personal information about children, sexual content involving children, private information about children, or anything that could put a child at risk.

If we become aware that we have collected information from a child in a way that creates risk or breaches applicable law, we may delete or restrict the relevant account or content.

9. Who We Share Information With

We may share information with trusted service providers that help us operate Freakyyy Letters.

These may include:

• Hosting providers;
• Database providers, such as Supabase;
• Payment processors, such as Stripe;
• Authentication and email providers;
• Analytics or error monitoring providers;
• Permanent storage providers or networks, such as Arweave;
• Legal, accounting, compliance, or professional advisers;
• Authorities, regulators, or law enforcement where legally required.

We only share information where necessary for the operation, safety, compliance, or protection of the service.

10. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where required, we rely on appropriate safeguards for international transfers, such as standard contractual clauses, adequacy decisions, or other legally recognised transfer mechanisms.

11. Cookies and Similar Technologies

Freakyyy Letters may use cookies or similar technologies to:

• Keep you logged in;
• Remember preferences;
• Improve security;
• Understand basic usage;
• Detect abuse or technical issues;
• Support payment or checkout flows.

Where required, we will request consent for non-essential cookies.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

• Account information: while your account remains active, and for a reasonable period after closure;
• Letter content: while needed to operate the service, unless deleted, rejected, removed, or permanently stored;
• Moderation records: for as long as needed to protect the service and handle disputes;
• Payment records: for as long as needed for tax, accounting, legal, refund, and fraud prevention purposes;
• Technical logs: for a limited period unless needed for security, investigation, or legal reasons;
• Permanent storage records: potentially indefinitely where permanent storage has been used.

Permanent letters may remain available indefinitely and may not be capable of full deletion.

13. Your Rights

Depending on your location and applicable law, you may have rights over your personal information, including the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict processing;
• Object to processing;
• Request data portability;
• Withdraw consent where consent is the lawful basis;
• Complain to a data protection authority.

To exercise your rights, contact us at:

support@freakyyy.com

We may need to verify your identity before responding.

Some rights may be limited where information has already been published, shared, permanently stored, required for legal reasons, or needed to protect the rights of others.

14. Deleting Letters

You may request deletion of certain letters by contacting us.

However, deletion may not always be possible.

For example:

• Public letters may have already been copied, indexed, screenshotted, or shared;
• Private links may have been shared with others;
• Sealed letters may have been stored in backups or moderation systems;
• Permanent letters may be impossible to remove from permanent storage networks;
• We may need to retain records for legal, tax, security, fraud prevention, or dispute purposes.

We will consider deletion requests fairly and respond where required by law.

15. Security

We use reasonable technical and organisational measures to protect personal information.

However, no online service is completely secure.

You are responsible for keeping your login details safe and for being careful about what you submit, publish, or share.

Do not submit information that you cannot risk being accessed, copied, leaked, preserved, or shared.

16. Email Communications

We may email you about:

• Account creation;
• Email verification;
• Password or login support;
• Letter status;
• Payment status;
• Cancellation or refund requests;
• Service updates;
• Security issues;
• Legal or policy changes.

Where we send marketing emails, you may unsubscribe at any time.

17. Third-Party Links and Services

Freakyyy Letters may contain links to third-party websites, tools, payment pages, or storage networks.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

You should review their privacy policies before using them.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be posted on the Freakyyy Letters website.

If we make significant changes, we may notify users through the website, email, or account notices where appropriate.

19. Complaints

If you have concerns about how we use your information, please contact us first at:

support@freakyyy.com

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner’s Office.

20. Contact

For privacy questions or requests, contact:

Freakyyy Ltd
Email: support@freakyyy.com
Registered address: 128 City Road, London, EC1V 2NX, United Kingdom